I turn messy stakeholder situations into clean, signed-off requirements; and requirements into systems that save hours, not minutes.
I am a Senior Business Analyst based in Lagos with over five years of practitioner experience in fintech, banking, telecoms and process automation.
My career has taken me across some of Nigeria's most consequential financial infrastructure; from the GL reconciliation engines at Access Bank to critical digital transformation initiatives in public sector.
At Access Bank I built my foundation on hard metrics; reducing a manual 8-hour reconciliation cycle to 45 minutes through RPA, digitising a ₦351 billion rights issue with zero reconciliation errors, and standardising cross-border payment workflows across 13+ African subsidiaries. Those numbers are not estimates. They are the output of structured requirements work and disciplined stakeholder management.
I am currently a Business Analyst at MTN. At MTN, I work in the Architecture and Engineering Team to drive business analysis initiatives. I hold PSM1 certification and am actively pursuing CBAP.
My proprietary stakeholder alignment system; developed over five years of delivery across Nigerian banking and fintech. Four steps that move every project from ambiguity to committed action.
Most projects fail because the real problem is buried under its presenting symptom. My first engagement activity is a structured problem-definition session; peeling back assumptions until every stakeholder agrees on what we are actually solving, why it matters, and how we will measure success.
Unresolved conflict does not disappear; it migrates to your delivery phase and surfaces as scope creep. I create structured space for competing perspectives to surface during requirements workshops; where resolution is cheap and learning is high.
Through facilitated workshops and documented decision logs, I move stakeholders from divergent priorities to a shared, signed-off understanding of scope, priority, and acceptable trade-offs. No verbal agreements; only documented ones.
Consensus without accountability is a meeting with no follow-up. I close every phase with RACI-mapped ownership, named sign-off owners, milestone checkpoints, and measurable acceptance criteria tied to business outcomes; not technical completions.
Leading business analysis and delivery across various MTN's digital projects; stakeholder reporting, and internal process improvement programmes.
Designed the GL reconciliation RPA (8 hrs to 45 min), coordinated the ₦351B rights issue digitisation, and standardised cross-border RPA across 13+ African subsidiaries. Business Analyst on the bank's treasury management system for fixed income, corporate client onboarding and collateral management. Developed the 4C stakeholder framework through intensive multi-market delivery work.
I managed Ubon from June 2023 to August 2025 during Access Bank's digital transformation across multiple African markets.
What set Ubon apart was his ability to think beyond technical requirements and focus on solving real business problems. His work on the rights-issue platform automation directly supported our ₦351 billion capital raise during the 2024 Recapitalization: delivering flawlessly under intense pressure.
Ubon's technical versatility was exceptional. Whether working with ProcessMaker, RPA solutions, or custom applications, he mastered new platforms quickly. His documentation was thorough, his stakeholder management made complex projects manageable, and he maintained full adherence to change management guidelines.
Beyond technical skills, Ubon mentored junior analysts, led knowledge-sharing sessions, and approached challenges with a problem-solving mindset. He stayed calm under pressure and wasn't afraid to ask for guidance when needed.
Any organization focused on digital transformation would benefit from having Ubon on their team. He doesn't just execute projects; he thinks strategically about how technology solves business problems.
I have no doubt he'll continue delivering exceptional results wherever he goes.
I had the pleasure of working with Ubon at Access Bank, where he reported multiple projects directly to me as a Business Analyst. From the onset, he demonstrated a strong willingness to learn, coupled with a level of curiosity and commitment that set him apart.
In a remarkably short time, he not only grasped the fundamentals of the role but also built the confidence and capability to take on complex, management-level projects. His ability to quickly understand business needs, translate them into clear requirements, and engage stakeholders effectively made him a valuable asset to the team.
What stood out most was his ownership mindset. He approached tasks with a sense of responsibility beyond his level, consistently delivering quality outcomes and showing readiness to step up when needed. He is proactive, dependable, and continuously seeks ways to improve both himself and the processes around him.
I am confident that he will excel in any environment that values growth, accountability, and impact. Any team would be fortunate to have him.
I wholeheartedly recommend Ubon Udonkang. I had the distinct pleasure of working alongside Ubon at Access Bank, where his role as a Business Analyst was fundamental to our project's success. His approach goes far beyond traditional requirement gathering. His profile accurately states that he "architects business transformation," and I witnessed this firsthand. He possesses a rare talent for deconstructing complex business challenges and designing elegant, user-centric solutions. His skills are a powerful combination of deep analytical thinking and a forward-looking design mindset.
This was clearly demonstrated during our development of the customer onboarding portal we both worked on. Ubon didn't just gather stakeholder needs; he proactively created initial user flow wireframes. This early visual work was instrumental. It allowed me to identify and resolve a critical navigation logic gap before any code was written, saving me significant rework and ensuring a smoother, more intuitive launch. This is a perfect example of how he architects solutions.
A key strength is his exceptional ability to bridge cross-functional departments. At Access Bank, he was the vital link between stakeholders, our engineering team, and end-users. He didn't just deliver specifications; he facilitated a shared vision. Ubon is a proactive, insightful, and reliable professional.I am confident he will be a tremendous asset to any team he joins.
I had the pleasure of working with Ubon on several projects, and his approach to work consistently stood out. His attention to detail, structured documentation, and strong collaboration with stakeholders made life much easier for developers and ensured seamless implementation.
Beyond his core Analyst responsibilities, Ubon goes the extra mile organizing knowledge sharing sessions and contributing to UI/UX design to ensure solutions are both user-centered and practical.
His combination of thoroughness, collaboration, and initiative makes him a true driver of success. He’ll be a great addition to any team he joins.
It is rare to find a Business Analyst with a profound grasp of both the business and technical facets of a project. Ubon specializes in streamlining workflows and driving operational efficiency by consistently asking the right questions and ensuring requirements are clearly defined.
Beyond his technical prowess, Ubon is a consummate professional who is easy to work with and deeply driven by results. I specifically remember his pivotal role during the 2024 recapitalization drive, where he led a major automation initiative on a critical platform. This effort directly supported Access Bank Plc in successfully raising over ₦351 billion in right issues.
I highly I recommend Ubon because he combines the analytical depth of a developer with the strategic mindset of a business leader, proven by his success in delivering enterprise wide initiatives.
Ubon Udonkang displays the core skills of business analyst; technical, analytical, inter personal skills, which are very key in project delivery. And his ability to use each skill where applicable is highly impressive. This was displayed when we worked together on some Treasury processes which are both complex and very sensitive, he was able to use his technical, and analytical skill to understand the problem statement and proffer solutions, coupled with his high interpersonal relationship skills to manage different stakeholders, all these led to the success of the projects. He is very easy to work with and he is a good team player. I would recommend Ubon any day any time.
I worked with Ubon Udonkang at Access Bank on the BPIA team, and he is an excellent Business Analyst and an even better teammate. He gets along easily with people, is always willing to help, and brings a positive, collaborative energy to every team.
Ubon takes his work seriously, consistently puts his best foot forward, and is highly goal-oriented and focused on his career growth. He is dependable, driven, and a genuinely great person to work with. I highly recommend him.
Reproduced from LinkedIn recommendations, unedited.