Access Bank PLC executed a ₦351 billion rights issue; one of the largest capital-raising exercises in Nigerian banking history. The process involved thousands of shareholder transactions that were being managed through a paper-based workflow: physical forms, manual data entry, and spreadsheet reconciliation. The scale of the exercise created significant reconciliation risk, and errors at this magnitude could have had regulatory and reputational consequences.
The core problem was threefold. First, the manual paper-based process was not designed to handle the transaction volume of a ₦351B exercise. Second, there was no single source of truth; shareholder data lived across multiple spreadsheets maintained by different teams. Third, the Registrar, Finance, and Operations teams had overlapping but uncoordinated roles in the reconciliation process, creating gaps in accountability.
I was engaged as the BA lead for the digitisation programme. My first step was a structured process-mapping exercise; I ran facilitated sessions with the Registrar, Finance, and Operations teams to map the complete as-is workflow and identify all handoff points where data could be lost or corrupted.
From the process map, I authored a Functional Requirements Specification (FRS) covering the digital platform: shareholder data ingestion, validation rules, approval workflows, and the reconciliation engine. I worked with the development team during sprint planning to ensure requirements were implementable and testable, and I coordinated UAT with Finance stakeholders before go-live.
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